Privacy Policy

10DLC Privacy Policy
Last Updated: March 30, 2025

Introduction

At Ennis, Pellum & Associates, CPAs (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10-digit long code (10DLC) numbers. We use 10DLC to ensure reliable and compliant business text messaging with our clients.  

Consent

By providing your mobile phone number to us and opting in to receive SMS communications, you consent to receive manual text messages from Ennis, Pellum & Associates, CPAs. We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws governing SMS communications. Message and data rates may apply.

Information We Collect

When you opt in to receive SMS messages from us, we may collect the following types of information:

• Personal Information:
  • Phone number
  • Name
  • Email address (if provided)
• Engagement-Related Information:
  • Relevant details necessary for effective communication with you
• Message Data:
  • The content of SMS messages sent and received
  • Delivery status of SMS messages
  • Interaction data related to SMS messages

How We Use Your Information

We use the collected information strictly for direct, manual communication purposes with our clients. This includes:

• Communicating updates and essential information via SMS
• Responding directly to client inquiries and delivering necessary responses

Note: We do not send automated messages or use automated technology to communicate with our clients via SMS.

Sharing Your Information

We will not sell your information and will only share or disclose your information under the following circumstances:

• Service Providers: We share your information with trusted third-party service providers that assist us in operating our SMS services. These providers are contractually obligated to maintain your information’s confidentiality and security.
• Legal Requirements: We may disclose your information if required by law or legal process.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards, such as encryption and access controls, to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information related to SMS communications only as long as needed for business purposes or as required by law.

Your Rights and Choices

You have the following rights regarding SMS communications:

• Opt-Out: You can opt out of receiving SMS messages from us at any time by replying “STOP” to any message or contacting us at info@jaxcpa.com.

·         Help: Contact us at info@jaxcpa.com or 904.396.5965 for assistance.

• Access and Correction: You may request access to or correction of your personal information by contacting us at info@jaxcpa.com.

SMS Communication Details

• Manual Messaging Only: All SMS messages sent by us are manually composed and personalized by our staff. We do not employ automated technology for SMS communication.
• Message Frequency: The frequency of SMS messages will depend on the nature of our communications with you.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ennis, Pellum & Associates, CPAs
10151 Deerwood Park Boulevard, Building 300, Suite 200
Jacksonville, FL 32256
Email: info@jaxcpa.com
Phone: 904.396.5965 (for general inquiries; not SMS support)